Please read these Terms of Service ("Terms") carefully before using the Visual Discovery API, website, or services operated by Visual Discovery Corp ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, developers, and others who access or use the Service.
Account & API Keys
To access our API, you must register for an account. You agree to provide accurate, complete, and current information at all times. Failure to do so constitutes a breach of the Terms.
Security Responsibility
You are responsible for safeguarding the API keys that you use to access the Service. You agree not to disclose your API key to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Nature of Service
The Service consists exclusively of electronically supplied services delivered on an automated basis. No human labor, consulting, professional advice, or manually performed services form part of the offering.
Acceptable Use
You agree not to misuse the Visual Discovery services. Specifically, you must not:
- Reverse engineer, decompile, or disassemble any aspect of the API or Models.
- Use the API to create a competing service or product.
- Send automated requests that exceed the rate limits of your subscription plan ("spamming").
- Upload images containing illegal, obscene, or harmful content.
Intellectual Property
Our Rights
The Service, including its original content (excluding Content provided by users), features, AI models, and functionality are and will remain the exclusive property of Visual Discovery Corp.
Your Rights
You retain all rights to the images and data you upload to the API. We claim no ownership over your data. We only process it to provide the service to you.
Billing & Cancellation
Paid plans are billed in advance on a monthly or annual basis.
- Upgrades: Effective immediately, prorated for the remaining cycle.
- Downgrades: Effective at the end of the current billing cycle.
Limitation of Liability
In no event shall Visual Discovery, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
Note: AI outputs are probabilistic. We do not guarantee 100% accuracy of object detection or search results.
Refund Policy
General Policy: Consistent with Section 4, all payments made to Visual Discovery Inc. for subscription plans (monthly or annual) are generally non-refundable and non-transferable. We do not provide credits, refunds, or prorated billing for subscriptions that are cancelled mid-period. In such cases, you will continue to have access to the Service until the end of your current billing cycle.
Exceptions: Exceptions to this policy may be considered under the following specific circumstances:
- Billing Errors: If you identify a discrepancy or error in your billing, please contact us within 30 days of the charge. If our team confirms a billing error, a refund or credit will be issued.
- Service Unavailability: If the Service is unavailable for a significant duration due to technical issues on our end, you may be eligible for a prorated refund or service credit for the downtime, determined at our sole discretion.
- Legal Requirements: We will honor refund requests where required by applicable local consumer protection laws.
How to Request: To submit a refund request, please contact our support team with your account details and a description of the issue. We aim to review and respond to all requests within 5 business days.